ABSTRACT
Because of the COVID-19 pandemic, teaching has had emergency changes in its format, moving from the face-to-face classroom to the virtual classroom. Given this situation, one of the methods adopted in schools was the use of digital technologies to share information and knowledge to promote emergency remote teaching. The problem of this article aimed to analyze the use of technological tools for sharing information and knowledge between teachers, students and parents/guardians, in times of a pandemic, in order to facilitate the promotion of emergency remote teaching. The research is characterized by an applied nature, with descriptive objectives and characterized by quantitative approaches, with data collection. The results obtained in the case study show that the use of technological tools to share information (with families) and knowledge (with students) enabled greater participation and commitment of those responsible for the students, in a home environment, since access to content for study, pedagogical guidelines for parents and greater access to teachers, corroborated to mitigate the distance caused by the pandemic. As a continuation of this research, we point out the possible advances of new tools that can be implemented by the researched educational institution.